Return and exchange - Frequently asked questions
Can I return my order?
Yes. You have 14 days from the date you receive your order to request a return, subject to the applicable conditions.
How do I make a return?
To make a return, contact us via our contact form and submit your return request by entering your order details.
Once your request has been registered, you will receive the necessary instructions to return your item.
Your return must comply with the conditions set out in our returns policy.
In what condition must my item be returned?
The item must be new, unworn, unused and in its original condition, including any tags and original packaging.
Due to their handcrafted nature, we recommend handling the pieces with care when trying them on in order to preserve their condition.
Are return shipping costs my responsibility?
All returned items must be in their original, unused condition, with all original packaging and tags intact. A return shipping label will be provided for your convenience.
When will I receive my refund?
Once we receive your return, our team will inspect the condition of the item. Once the return has been approved, the refund will be issued via thesame payment method used for the original order, within the timeframes required by applicable law.
Can I exchange an item?
Exchanges may be possible depending on the availability of the desired model and size. Please contact us before returning your item so that we can provide you with the appropriate procedure.
What should I do if my item arrives damaged?
you can contact us via our contact form on the contact page.
We will review your request and let you know the next steps.
A question?
Our team is available viaour contact formor by email. We will be happy to assist you.